Terms & Conditions

    Terms & Conditions of Sale

This website can be accessed through www.hawktoolsonline.com, related mobi-sites and software applications (the “Website”) and is owned by Hawk Projects & Industrial Supplies Pty (Ltd).
These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of goods, and the use of the Website.
These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”). By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
* The Website enables you to shop online for an extensive range of goods including tools, hardware, building materials, kitchen and bathroom, garden & agricultural, electrical, home supplies. (“Goods”).
* Hawk Tools Online allows third party sellers to list and sell their Goods on the Website (each a “Third Party Seller”). Hawk Tools Online will indicate on relevant product pages and checkout pages when Goods are for sale by a Third Party Seller. Certain terms in these Terms and Conditions only apply to purchases from Third Party Sellers, and others only apply to purchases from Hawk Tools Online. This will be made clear in the relevant clause.
Important Notice
* These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
* These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –
* may limit the risk or liability of Hawk Tools Online or a third party; and/or
* may create risk or liability for the user; and/or
* may compel the user to indemnify Hawk Tools Online or a third party; and/or
* serves as an acknowledgement, by the user, of a fact.
* Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
* If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Hawk Tools Online to explain it to you before you accept the Terms and Conditions or continue using the Website. If you are unfamiliar with eBooks, please pay particular attention to clause 8 below, which describes the nature, functionality, usage rights and delivery of eBooks.
* Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Hawk Tools Online in terms of the CPA.
* Hawk Tools Online permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the

Terms and Conditions
* These Terms and Conditions are divided into three sections, as follows:
Part A – Orders and Sales;
Part B – Privacy Policy; and
Part C – General Legal Terms.
Registration and use of the website
* Only registered users may order Goods on the Website.
* To register as a user, you must provide a unique username and password and provide certain information and personal details to Hawk Tools Online. You will need to use your unique username and password to access the Website in order to purchase Goods.
• You agree and warrant that your username and password shall:
– be used for personal use only; and
– not be disclosed by you to any third party.
– For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.
* You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.
* You agree to notify Hawk Tools Online immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
* By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
* You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
* You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
* You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Company representative.
Conclusion of sales and availability of stock
Registered users may place orders for Goods, which Hawk Tools Online or the Third Party Seller may accept or reject. Whether or not Hawk Tools Online or the Third Party Seller accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by Hawk Tools Online for the Goods.
NOTE: Hawk Tools Online or the Third Party Seller will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Hawk Tools Online or the Third Party Seller come into effect (the “Sale”). This is regardless of any communication from Hawk Tools Online stating that your order or payment has been confirmed. Hawk Tools Online will indicate the rejection of your order (by Hawk Tools Online itself or the Third Party Seller) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

Placing Goods in a shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available. You cannot hold Hawk Tools Online or the Third Party Seller liable if such Goods are not available when you complete or attempt to complete the purchase cycle at a later stage.

You acknowledge that stock of all Goods on offer is limited. In the case of Goods for sale by Hawk Tools Online, Hawk Tools Online will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, Hawk Tools Online will notify you and you will be entitled to a refund of the amount paid by you for such Goods.

In the case of Goods for sale by a Third Party Seller, Hawk Tools Online relies on inventory information supplied by the relevant Third Party Seller and Hawk Tools Online accordingly bears no liability for any inaccuracies in the information supplied to it. Consequently, should you order any Goods from a Third Party Seller which are in fact sold-out, any resulting dispute should be resolved between you and the relevant Third Party Seller, your respective rights and obligations being as set out in these Terms and Conditions.
Payment options accepted
* Payment may be made via PayFast (who support all the major banks in South Africa), I-Pay or by bank transfer into the Hawk Tools Online bank account with First National bank in South Africa.

Merchant Outlet country and transaction currency
* The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Delivery policy
  * Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email. A courier service will deliver the goods.
  * Where it accepts your order, Hawk Tools Online or the Third Party Seller will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.

Return and Refunds policy
  * The provision of goods and services by Hawk Tools Online is subject to availability. In cases of unavailability, Hawk Tools Online will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 percent administration fee.
Errors
  * We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.
Customer Privacy Policy
Hawk Tools Online shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.policy.org.za/attachment.php?aa_id=3569
  * We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.
  * Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –
  * your name and surname;
  * your email address;
  * your physical address;
  * your gender;
  * your mobile number; and
  * your date of birth.
  * Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
  * You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
  * Subject to clause 6 below, we will not, without your express consent:
use your personal information for any purpose other than as set out below:
  * in relation to the ordering, sale and delivery of Goods;
  * to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us);
  * to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and
  * to improve your experience on our Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us; or
  * disclose your personal information to any third party other than as set out below:
  * to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
  * to our divisions and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from them);
  * to our suppliers in order for them to liaise directly with you in the event of you submitting a warranty claim regarding any Goods you have purchased which requires their involvement; and
  * to any Third Party Seller for purposes of sending you an invoice for any Goods purchased from such Third Party Seller, which disclosed information will be limited to your email address (refer to clause 10 above).
* We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
  * We will –
  * treat your personal information as strictly confidential;
  * take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
  * provide you with access to your personal information to view and/or update personal details;
  * promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
  * provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
  * upon your request, promptly return or destroy any and all of your personal information in our possession or control.
  * We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
  * Hawk Tools Online undertakes never to sell or make your personal information available to any third party other than as provided for in this policy, unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, Hawk Tools Online reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
  * Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
  * If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Hawk Tools Online, HAWK TOOLS ONLINE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

Responsibility
Hawk Tools Online takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country Of Domicile
This website is governed by the laws of South Africa and Hawk Tools Online chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Hawk Tools Online may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.
Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.
Linking to third party websites
This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and Hawk Tools Online is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.

Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

Ownership & Copyright
  * The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of Hawk Tools Online, its advertisers and/or sponsors and/or is licensed to Hawk Tools Online.
  * You will not acquire any right, title or interest in or to the Website or the Website Content.
  * Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any Website Content contact our Admin Manager at sales@hawkprojects.co.za.
  * Where any of the Website Content has been licensed to Hawk Tools Online or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party Terms and Conditions.

Disclaimer
  * The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
  * Whilst Hawk Tools Online takes reasonable measures to ensure that the content of the Website is accurate and complete, Hawk Tools Online makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website.
  * Hawk Tools Online disclaims liability for any damage, loss or liability, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
  * Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
  * Any views or statements made or expressed on the Website are not necessarily the views of Hawk Tools Online, its directors, employees and/or agents.
  * In addition to the disclaimers contained elsewhere in these Terms and Conditions, Hawk Tools Online also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Hawk Tools Online, its employees, agents or authorised representatives. Hawk Tools Online thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in connection with your access to or use of the Website.

Limitation Of Liability
Hawk Tools Online cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of
Hawk Tools Online, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of email to sales@hawkprojects.co.za.
HAWK TOOLS ONLINE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, THE WEBSITE OR THE CONTENT CONTAINED IN THE WEBSITE; OR YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
YOU HEREBY INDEMNIFY HAWK PROJECTS AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
Availability And Termination
We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you.

Hawk Tools Online may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that Hawk Tools Online will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time and to the extent possible.
If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, and you fail to remedy such failure within 7 (seven) days of notice to you by us, this may (in our sole discretion) lead to a suspension of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.

Governing Law And Jurisdiction
These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.

In the event of any dispute arising between you and Hawk Tools Online , you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Western Cape Division, Cape Town) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
Nothing in this clause 21 or the Terms and Conditions limit your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
General
  * Hawk Tools Online may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
  * You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.
  * Any failure on the part of you or Hawk Tools Online to enforce any right in terms hereof shall not constitute a waiver of that right.
  * If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
  * No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
  * No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
  * These Terms and Conditions contain the whole agreement between you and Hawk Tools Online and no other warranty or undertaking is valid, unless contained in this document between the parties.
Hawk Tools Online Contact Information
Support: sales@hawkprojects.co.za
Support: +27 64 622 8688